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Frequently Asked Questions
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  Are DIRECTV DVR models with TiVo® eligible for this rebate?
  Do I need to subscribe to the TiVo® service to be eligible?
  What do I do if my TSN (TiVo service number) has changed
or been updated after my rebate has been submitted?

  How can I check on the status of my rebate?
  When will I receive my rebate?
  Where can I purchase the TiVo® DVR and be eligible for the rebate?
  I bought a TiVo DVR through another promotion. Am I still eligible for the rebate?
  Are TiVo Packages eligible for the rebate?
  I bought more than one TiVo box that is included in the rebate. Can I submit for more than one rebate?
   
 

If you’re mailing in your rebate:

   
  Help, I lost my receipt! Now how do I get my mail-in rebate?
 

I purchased the TiVo box that I am submitting a mail-in rebate for online,
and did not receive a receipt. Can I still receive a mail-in rebate?

  What is the UPC code that I have to mail in?
  Where can I obtain the rebate form?
  If I complete the online submission, why do I still have to mail in the form
and required information?

  What do I do if I receive an ineligibility notice for my rebate submission?
 
Are DIRECTV DVR models with TiVo® eligible for this rebate?
No. DIRECTV models are not eligible for a TiVo® Rebate.
 

Do I need to subscribe to the TiVo® service to be eligible?
Yes, new TiVo service activation is required for eligibility. Service must remain active for a minimum of 30 days, and be active at the time of rebate processing. To activate TiVo service, visit our website at www.tivo.com/activate or call TiVo Customer Support at 877-367-8486.

TiVo service activation will require a minimum one-year commitment. Service must remain active for a minimum of 12 continuous months. Cancellation prior to at least 12 months will incur an early termination fee. See www.tivo.com/policies for details.

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What do I do if my TSN (TiVo service number) has changed or been updated after my rebate has been submitted?
If you have exchanged your TiVo DVR after submitting a rebate please call the TiVo Rebate Center at 888-641-4128 and inform them of the new TSN (TiVo service number). This is a 15-digit number on the back of the DVR. If the Rebate Center is not informed of the exchange, the rebate will not be approved.
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How can I check on the status of my rebate?
It's easy! You can check on the status of your rebate anytime online at http://www.tivorebates.com. Or you can call the TiVo Rebate Center at 888-641-4128. You will need the following information to check your status: Tracking number OR first name, last name, and zip code.
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When will I receive my rebate?
Rebates will be processed within 10-12 weeks of activation of your TiVo® DVR AND receipt of your rebate submission. You can check on the status of your rebate anytime online at www.tivorebates.com. If you have additional questions, please call the TiVo Rebate Center at 888-641-4128.
 

Where can I purchase the TiVo® DVR and be eligible for the rebate?
Qualifying TiVo products purchased from any participating, authorized TiVo retailer or online at www.tivo.com are eligible for a rebate.

If you are mailing in your rebate submission, you must provide a receipt of the purchase. An order confirmation page from an online store, an email order confirmation, or a packing slip is acceptable if it contains the following information:

  • Date of purchase

  • Amount of purchase

  • Model purchased
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I bought a TiVo DVR through another promotion. Am I still eligible for the rebate?
Any purchase of a TiVo DVR through a promotion outside of this rebate is subject to the Terms and Conditions of that promotion. It may be possible that the TiVo DVR purchased through the promotion will be ineligible for the rebate.
 
Are TiVo Packages eligible for the rebate?
No, TiVo Packages are not eligible for rebates. All TiVo offers that bundle the hardware and service together, including TiVo Packages, are not eligible for rebates.
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I bought more than one TiVo box that is included in the rebate. Can I submit for more than one rebate?
We do have a limit on the number of claims that can be submitted for this promotion. Please submit no more than two rebates per household.
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If you’re mailing in your rebate:
 
Help, I lost my receipt! Now how do I get my mail-in rebate?
Not to worry. We've come a long way from the days of handwritten receipts and carbon copies! Most stores can reprint you a receipt, especially if you paid with a credit card and know the exact date of your purchase.
 
I purchased the TiVo box that I am submitting a mail-in rebate for online, and did not receive a receipt. Can I still receive a mail-in rebate?
Qualifying purchases made online should have been accompanied by a packing slip. For these purchases, the packing slip may be used as the receipt as long as the purchase price is listed. If your purchase did not include a packing slip or receipt, contact the online store from where your purchase was made to obtain a copy. Only purchases from participating, authorized TiVo retailers are eligible for a rebate.
 
What is the UPC code that I have to mail in?
Sample UPC symbolLook for the bar code, with UPC printed on it, on a label affixed to the outside of the packaging. Cut out that entire label and send it in with your other rebate materials. You can also send a clear photocopy of that label.
 
Where can I obtain the rebate form?
You can find a printable copy of the rebate form on our website at www.tivo.com/rebate

 

If I complete the online submission, why do I still have to mail-in the form and required information?
By completing the online submission process, your rebate will be expedited through the process once we receive the paperwork. This also ensures that all information required to validate your mail in rebate is accurately captured. You still must mail in the rebate form and all supporting documentation to validate your claim to ensure that the correct product was purchased during the promotional period.

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What do I do if I receive an ineligibility notice for my rebate submission?
If you receive a notice that your rebate submission was denied, the reason for the denial will be specified. If you have the necessary information or materials indicated on the card, you can re-submit to the following address:

TiVo Rebate Processing
Resubmission Department
P.O. Box 028516
Miami, FL  33102-8516

Be sure to include your name, address, phone number, promotion name and tracking number.

For fax re-submissions, please fax all the necessary information to 888-864-5763.

If you have questions about the status, or reason for ineligibility, please call the TiVo Rebate Center at 888-641-4128 or email us by visiting www.tivorebates.com and clicking the Contact Us link.

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